FREQUENTLY ASKED QUESTIONS

Identity verification protects all parties in a transaction. It ensures bids are genuine and complies with legal requirements for vehicle sales.

A clear photo of your driver's license or any government-issued photo ID (passport, national ID card).

Verification is typically reviewed within 1–2 business hours during business hours (Mon–Sat 9AM–7PM).

You can browse all inventory and view listings without verifying. Verification is only required to place bids or use Buy Now.

Create a free account and verify your identity by uploading a government-issued ID. Once approved, click "Place Bid" on any auction listing, enter your amount, and confirm. Bids are binding once placed.

Buy Now lets you purchase a vehicle immediately at the listed price. Click "Buy Now", fill in your delivery details, and you'll receive a digital purchase agreement to sign.

Bids are binding and cannot be retracted once placed. Please review all details carefully before bidding.

You'll receive a notification and a purchase agreement is generated automatically. Sign it via your dashboard within 48 hours to complete your purchase.

No hidden fees. The price you see is the price you pay.

Yes. We offer nationwide delivery. Delivery costs and timelines depend on your location and are confirmed at the time of purchase.

Yes. Visit our lot at 1234 Auto Blvd, Los Angeles, CA. Call ahead to schedule: +1 (800) 555-AUTO.

Typically 3–10 business days depending on your location, once payment has cleared and all documents are signed.

After signing your agreement, you'll receive a payment invoice with our wire transfer / ACH details (routing & account number). Transfer the full amount using the reference number shown on the invoice.

Currently we accept bank transfers only. This keeps the process simple and cost-effective for both parties.

Payment is due within the deadline shown on your invoice, typically 5–7 business days from agreement signing.