Help Center — F&E Auto Sales

Question 1

How do I place a bid?

Accepted Answer

Create an account, verify your ID, then click "Place Bid" on any auction listing. Enter an amount at or above the minimum bid and confirm. Your bid is immediately registered.

Question 2

What is the minimum bid?

Accepted Answer

The minimum bid is set by the seller and shown clearly on the listing. Each subsequent bid must exceed the current highest bid.

Question 3

Are bids binding?

Accepted Answer

Yes. All bids are binding and cannot be retracted once confirmed. Only bid if you intend to complete the purchase.

Question 4

When does an auction end?

Accepted Answer

Each auction has a visible countdown timer. The listing page shows the exact end date and time. The highest bidder at expiry wins.

Question 5

How does Buy Now work?

Accepted Answer

Click "Buy Now" on any fixed-price listing. Enter your delivery details, confirm the order, and a purchase agreement is automatically generated for you to sign.

Question 6

Can I negotiate the Buy Now price?

Accepted Answer

The Buy Now price is fixed. For price questions, contact us before purchasing.

Question 7

What is a purchase agreement?

Accepted Answer

A legally binding document that records the terms of your vehicle purchase — price, buyer details, vehicle information, and signatures.

Question 8

How do I sign my agreement?

Accepted Answer

Go to My Dashboard → Purchases, click the agreement, review the details, and click "Sign Agreement". Type your full name to apply your digital signature.

Question 9

What if I don't sign in time?

Accepted Answer

Agreements expire after 48 hours. If you miss the deadline, contact us to reactivate your order.

Question 10

How do I pay?

Accepted Answer

After signing your agreement, download your invoice. It contains our routing and account number along with a unique reference number. Transfer the exact amount shown via wire transfer or ACH.

Question 11

What if I miss the payment deadline?

Accepted Answer

Contact us immediately. Delayed payment may result in order cancellation and re-listing of the vehicle.

Question 12

Do you ship nationwide?

Accepted Answer

Yes. We arrange delivery across the continental US. Delivery to Hawaii and Alaska may involve additional costs.

Question 13

Can I pick up the vehicle?

Accepted Answer

Yes. Visit us at 1234 Auto Blvd, Los Angeles, CA 90001. Call ahead to schedule: +1 (800) 555-AUTO.

Question 14

How do I create an account?

Accepted Answer

Click "Register" and fill in your name, email, phone, and password. You can also add your shipping address to speed up future orders.

Question 15

How do I update my profile?

Accepted Answer

Go to My Dashboard → Settings. Update your name, phone, password, or shipping address and click Save.

Question 16

Why do I need to verify?

Accepted Answer

Identity verification protects all parties involved in a vehicle transaction and is required by law in many states.

Question 17

What documents are accepted?

Accepted Answer

Driver's license, passport, or any government-issued photo ID.

Question 18

How long does review take?

Accepted Answer

1–2 business hours during Mon–Sat 9AM–7PM. You'll be notified once approved or if there's an issue.

Question 19

How does AutoSales protect buyers?

Accepted Answer

All listings are reviewed before going live. We verify sellers and require identity verification for buyers. Digital agreements create a clear paper trail.

Question 20

Is my personal data secure?

Accepted Answer

Yes. All data is encrypted in transit and at rest. We never sell your personal information to third parties.

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